01. Cleaning & Polishing

To keep your jewellery shining forever and exude love and confidence, It’s important to frequently have it professionally cleaned and well-polished most of the time. We recommend bringing your jewellery to our office as often as you can for professional inspection, cleaning, polishing and restoration.

Most jewelleries especially ones made of pearls for example, can be badly damage if it’s delicate coating come into contact with even a mild detergent. All gemstones can be fragile, and the cut and setting can sometimes make them vulnerable. Diamonds, along with other gemstone and pearl jewellery pieces, require special care and gentle treatment.

While diamonds are one of the hardest natural materials in the world, they still need to be treasured and taken care of, to keep them sparkling. Porous gemstones, like pearls, are particularly sensitive to heat-related damage.
It is advisable to have your pearls professionally restrung every now and then, depending on how frequently you wear them. All gemstones can be fragile, and the cut and setting can sometimes make them vulnerable too, getting a professional cleaning and polishing touch is the most ideal.

Please feel free to contact our Customer care team and bring or send your item to us at the MentraxoOro jewellery office boutique for repairs. We shall assist with a professional jewellery resizing, cleaning, polishing. Stonesetting, soldering/welding, dipping, electroplating and so on.

Before we repair your jewellery we will give you a free estimation (quote), as well as the expected timeframe of the procedure.

If you reside outside of Accra, please, contact us for assistance in means of sending your item to us for professional repair.

We understand the sentimental value and emotional connection to your jewelleries, especially your engagement ring. That’s why we offer a comprehensive engagement ring upgrade service, tailored for your desires and vision through;

Expert Consultation

Our knowledgeable team will listen attentively to your ideas, preferences, and inspiration, offering valuable insight and suggestions along the way to assist you settle on the perfect new style or design.

Custom Design

Together, we’ll collaborate on a custom design that can breathe life into your ring and other jewelleries you wish to upgrade.

Quality Craftsmanship

With a commitment to excellence, our skilled artisans will delicately upgrade your engagement ring, by using only the highest quality materials to achieve an exceptional result.

It is best to store your most valuable jewelleries individually in their original fabric case or pouch. To prevent scratches on your gold jewellery, Storing them separately from pieces with hard gemstones like diamonds is the ideal.

Chains should be fastened and laid flat to ensure they won’t become tangled and/or knotted.

We recommend opting to be assigned a secured and insured vault within the Mentrax office to securely and safely store your jewelleries for as long as you wish for a fee.

After Sales Services

Repair
Resizing
Rings resizing
Ear rings adjustment
Engaving
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