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FAQ
About Mentrax Oro Jewellery
Mentrax Oro Jewellery is a luxury gold brand offering 24-carat pure gold products, including personalised jewellery, 1g gold gift cards, and exclusive gold pendants designed for gifting, investment, and prestige.
Gold Gift Card
It’s a wallet-sized PVC card embedded with 1 gram of certified 24-carat gold. It is ideal for gifting, loyalty programs, and personal investment.
Yes. Both individuals and businesses can pay in 3 monthly instalments. Production begins after the first payment.
Yes. A minimum order of 300 cards qualifies for full branding customisation. Orders below this receive the standard Mentrax design.
You can order directly on our website, through Mentrax outlets, or at authorised retail partners.
Gold Pendant
It’s a luxury 24-carat gold pendant designed with intricate craftsmanship for high-end clients. It’s wearable gold art that doubles as an investment piece.
Yes. We offer personalised engraving and design options for special orders.
The retail price is GHS 150,000. Payment options may be available depending on your location and verification status.
Jewellery & Gold Products
Yes, we produce tailored 24k gold pieces based on customer preferences. Minimum order quantities may apply for tablets or custom designs.
Absolutely. All our gold is 24-carat, refined and certified by Mentrax Refinery with proof of authenticity.
Purchasing & Payments
We accept mobile money, bank transfers, and instalment plans (subject to approval and KYC verification).
Gift cards and pendants are delivered within 30 days after your first payment. Custom jewellery may take longer depending on complexity.
Returns & Support
All sales are final. However, if you receive a damaged or incorrect item, contact us within 3 working days for resolution.
Security & KYC
Yes. We follow strict data protection protocols. All personal and financial details are encrypted and securely stored.
To comply with financial and anti-money laundering regulations. It ensures the safety and legitimacy of all transactions.