Privacy Policy

Privacy Policy

At Mentrax Oro Jewellery, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or engage with our products and services.

1. Information

We Collect We may collect the following types of information: a. Personal Information: Full name Email address Phone number Billing and shipping address Identification details (for KYC purposes) Payment details (processed securely via third-party payment processors) b. Non-Personal Information: Browser type and version IP address Pages visited Referring URL Time and date of visit

2. How We Use Your Information We use your information to:

Process and fulfil your orders Verify your identity for KYC purposes Respond to your inquiries and provide customer support Improve our website and user experience Send promotional and marketing communications (if you opt in) Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data with: Authorised third-party service providers (payment processors, logistics providers, etc.) Regulatory authorities, when legally required Business partners (with your consent or as part of a transaction you initiate)

4. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, analyse website traffic, and personalise content. You may choose to disable cookies in your browser settings, but this may affect website functionality.

5. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, or as required by law (e.g., for tax or accounting purposes).

6. Security of Your Data

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

7. Your Rights You have the right to:

Access the personal data we hold about you Request correction or deletion of your data Withdraw consent where applicable Object to the processing of your data under certain conditions To exercise any of these rights, please contact us at: support@mentraxorojewellery.com

8. Third-Party Links Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites. 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Mentrax Oro Jewellery

Email: info@mentraxorojewellery.com

Phone: 0559011099 and 0534430054